The Royal Mail. Useless.
Sunday, 18 November 2007
As of last week, I'd been expecting a package for quite a while. It was from an American gaming site I review for and contained two games - Enemy Territory: Quake Wars (as well as a nice strategy book) and Loki: Heroes of Mythology. It'd been sent quite a while before but hadn't arrived.
Had a card through the door at the end of last week telling me that £16 of custom charges hadn't been paid and I needed to go to the depot and pay the outstanding money before they'd let me have the package. I was assured that the correct fee had been paid on the American side so there shouldn't be a problem, and told that the site had only had 1 problem with customs in 8 years.
Nevertheless, I went to the depot office at 1:30 on Friday afternoon, but they were closed. at 1.
What office closes at 1pm on a weekday?
Anyway, we went down the next morning - at about 8 am, as they open at 6:30 (wtf?!)) and got the package, although the guy on the desk told us that only some packages get checked as they go through customs - they pick them out at random, according to him - and loaded with the correct fee. So, in fact, it's purely chance.
This is an organisation that used to easily and efficiently provide 2 postal deliveries a day to most people in the country. They then cut down to 1 delivery a day - which I can see the logic of, with less being sent in the mail - that arrived at 8am or about then in the morning. And now - with, presumably, even less post to handle - they barely manage to deliver to my street by midday. In Aberystwyth they arrived at 4pm once.
I know they've had a strike - about a month ago - and so they could wheel out the excuse that they're still sorting through backlog. But everything I had caught up in the strike, I've received - so I don't believe them.
They're just lazy and useless.
Had a card through the door at the end of last week telling me that £16 of custom charges hadn't been paid and I needed to go to the depot and pay the outstanding money before they'd let me have the package. I was assured that the correct fee had been paid on the American side so there shouldn't be a problem, and told that the site had only had 1 problem with customs in 8 years.
Nevertheless, I went to the depot office at 1:30 on Friday afternoon, but they were closed. at 1.
What office closes at 1pm on a weekday?
Anyway, we went down the next morning - at about 8 am, as they open at 6:30 (wtf?!)) and got the package, although the guy on the desk told us that only some packages get checked as they go through customs - they pick them out at random, according to him - and loaded with the correct fee. So, in fact, it's purely chance.
This is an organisation that used to easily and efficiently provide 2 postal deliveries a day to most people in the country. They then cut down to 1 delivery a day - which I can see the logic of, with less being sent in the mail - that arrived at 8am or about then in the morning. And now - with, presumably, even less post to handle - they barely manage to deliver to my street by midday. In Aberystwyth they arrived at 4pm once.
I know they've had a strike - about a month ago - and so they could wheel out the excuse that they're still sorting through backlog. But everything I had caught up in the strike, I've received - so I don't believe them.
They're just lazy and useless.
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